Caesars Southern Indiana

The following is an overview of our daily operation plan that focuses on the guest experience and teammate interaction.

In addition to the specifics listed below, signage will be placed at each entrance as well as throughout the property to promote social distancing, usage of personal protective equipment (PPE), frequent handwashing and hand sanitation use.

GENERAL PROTOCOLS

For the well-being of our guests and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces and tracking cleaning schedules. We are facilitating recommended social distancing guidelines throughout the resort and the presence of hand sanitizer stations have been increased across each area.

• All team members will be required to wear masks. Guests are strongly encouraged to wear masks.
• All guests and team members will be required to have their temperature checked by a designated team member before entering at the property entrance. Anyone with a temperature at or above 100.4 degrees will not be allowed to enter the building.
• Guests are required to answer questions pertaining to potential COVID-19 exposure that will require a verbal answer. Based on responses, guests may not be permitted access to the property.
• Government issued photo identification will be required upon entry into the casino.
• Occupancy will be reduced and there may be wait times to enter the casino.
• Our team will be frequently cleaning high-touch areas throughout the property.
• In addition to our designated non-smoking area on our Casino floor, smoking will not be permitted at Table Games.
• Anyone participating in table games will be required to wear a mask.
• Hand sanitizing stations will be placed at numerous locations around the property.
• Guests are encouraged to use sanitizing stations and practice frequent hand washing.

SLOT PROTOCOLS

• Slot machine banks will be arranged to allow for proper social distancing.
• All machines and chairs will be frequently cleaned and disinfected.
• Guests will be encouraged to use sanitizing stations and practice frequent hand washing.

TABLE GAME PROTOCOLS

• Player position limits will be implemented
• Four players per roulette table
• Six players per craps table
• Three players per Blackjack, baccarat, and carnival games
• Pai Gow will not be available
• Chips, cards, tables and chairs will be frequently cleaned and disinfected.
• All individuals participating in table games⁠—patrons and team members⁠—must wear masks.
• Floor markers will be placed at designated table games to clearly indicate social distancing.
• Each dealer will provide every arriving customer with hand sanitizer wipes.
• Dice will be disinfected with each new shooter.
• Smoking will be prohibited at table games.
• Poker Room will not be available.

HOTEL

• The front desk and bell desk will be arranged to allow for proper social distancing.
• Hand sanitizer will be available on the counter, and team members will provide hand sanitizer to guests.
• Team members will facilitate proper social distancing by arranging waiting lines accordingly and demarcating if appropriate and necessary.
• Hotel valet and Bell service will be closed.
• The pool area and spa will be closed.
• Rooms will only be cleaned upon checkout to minimize team members entering guests’ rooms.
• Coffee Pots will be removed from hotel room; however complimentary coffee will be offered at Aroma Café during hours of operation.

RESTAURANTS AND BARS

• Tables, chairs and barstool have been adjusted to allow for appropriate social distancing.
• High touch items are cleaned and disinfected between guests, or replaced with disposable versions.
• Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.
• Self-serve items, such as condiments, have been removed.
• Bar service will be available at Juno Bar and VOLT Lounge.

AMENITIES

• Diamond and Seven Stars priority entry into the casino will be available.
• Gift shops will be open with limited operating hours.
• Cocktail service will not be available.
• Casino valet will not be available.
• Scooters and wheelchairs will not be available.
• Laurel Lounge will not offer food or bar service.
• Sportsbook will not be open.

Review further health and safety protocols for all of Caesars Entertainment here >>